Privacy Policy
Last Updated: 06 May, 2024
Privacy Policy
Last updated: [10 09, 2025
Introduction
At Klearance, we are committed to protecting the privacy and information of our users and their clients. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe. By using Klearance, you agree to the practices described here.
Information We Collect
1. Personal information
Information you provide when you create an account or contact us, such as:
name
work email address
phone number
billing and payment details
2. Account and usage information
Information about how you access and use Klearance, including:
login and account activity
actions taken within the platform (e.g. uploads, downloads, changes)
3. Device and technical information
Details about the device and browser you use, such as:
IP address
browser type and version
operating system
general location (city/region level, where available)
4. Client and engagement data
Documents and data you upload to Klearance in the course of your audit work. You remain the owner of this data; we process it only to provide and improve the Service.
How We Use Your Information
We use the information we collect to:
provide, maintain, and improve the Klearance platform
process payments and manage subscriptions
respond to support requests and communicate with you about the Service
monitor performance, security, and usage to keep the platform reliable
meet legal, accounting, and regulatory obligations
We do not sell your personal data or client data.
Data Sharing and Disclosure
We may share information in the following limited situations:
Service providers – With trusted vendors who help us operate Klearance (for example, hosting, payment processing, or support tools), under contracts that require them to protect your data.
Legal requirements – When necessary to comply with laws, regulations, court orders, or other legal processes, or to protect our rights or the rights of others.
Business transfers – In connection with a merger, acquisition, or sale of all or part of our business, where your data may be transferred as part of that transaction.
Data Security
We use technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
encryption in transit (and at rest where applicable)
secure servers and access controls
regular monitoring and security reviews
No system can be guaranteed 100% secure, but we work to keep your data protected to a high standard.
Data Retention
We keep your information only for as long as needed to:
provide the Service,
meet our legal and contractual obligations, and
resolve disputes or enforce our agreements.